Cancellation Policy

CANCELLATION, REBOOKING AND TRANSFER

Private individuals (consumers)
The participant has no right of withdrawal under the Distance and Off-Premises Contracts Act (2005:59) after the booking has been made and payment has been made, in accordance with the exemption rule in Chapter 2, Section 11, point 12, when the retreat relates to a leisure activity with a fixed date and scope. However, the participant is offered the opportunity to, free of charge and on one (1) occasion, rebook their place to another Retreat within Noord's range. This requires that:

·The request for rebooking is made at least 60 days before the first day of the Retreat.

·The alternative Retreat location is available and approved by Noord.

The participant is responsible for ensuring that the rebooking is made in time as described above. Rebooking cannot be done to a Retreat with a higher cost without a difference, and no refund will be given if the new Retreat has a lower price. Non-attendance (so-called “no-show”) does not entitle to rebooking or refund. There is no right to further rebooking.

Promotional bookings and early-bird offers are binding and cannot be rebooked or refunded, regardless of when the request is made.

However, the ticket can be transferred to another person up to 7 days before the start of the retreat, provided that:

·the new participant completes the Health Declaration, and

·is approved by Noord under the same conditions as for the regular booking.

Corporate bookings
For corporate bookings, the booking is binding upon payment of the invoice. No right of withdrawal or rebooking option applies. All costs are final and non-refundable.

Cancellation of retreats
Noord reserves the right to cancel a Retreat for reasons including, but not limited to, force majeure, staff illness, governmental decision, insufficient number of participants or other circumstances that make the Retreat not reasonably possible to be carried out as planned. In the event of a canceled Retreat, the Participant will in the first instance be offered the opportunity to be rebooked free of charge to another equivalent Retreat. If such rebooking is not possible or desired, the fee paid will be refunded in full. No further compensation will be paid. Noord is not responsible for costs incurred by participants for travel, accommodation outside the Retreat or other ancillary costs.