Cancellation Policy

Noord Ark AB, company registration number 559546-8348 · Version 3 · Effective 19 August 2026

This Cancellation Policy is section 6 of Noord's General Terms and Conditions, reproduced here for convenience. The full Terms are published at noorddarkness.com/terms-and-conditions/. If this extract and the General Terms differ, the General Terms apply.

6.1 Private individuals (consumers)

6.1.1 The Participant has no right of withdrawal under the Swedish Distance Contracts Act (2005:59) once the booking has been made and payment has been completed, by virtue of the exception in Chapter 2, section 11, point 12, since the Retreat concerns a leisure activity with a specified date and scope. 6.1.2 The Participant is however offered the opportunity, free of charge and on one (1) occasion, to rebook to another Retreat within Noord’s range. This requires that:

• the rebooking request is made at least 60 days before the first day of the Retreat; and
• the alternative retreat place is available and approved by Noord. 6.1.3 The Participant is responsible for ensuring that the rebooking is made in time. A rebooking cannot be made to a Retreat with a higher cost without payment of the difference, and no refund is given if the new Retreat has a lower price. Non-attendance (“no-show”) does not entitle the Participant to rebooking or a refund. There is no right to any further rebooking. 6.1.4 Campaign bookings and early-bird offers are binding and cannot be rebooked or refunded, regardless of when the request is made. 6.1.5 The ticket may however be transferred to another person up to 7 days before the start of the Retreat, provided that:
• the new participant completes the Health Declaration; and
• the new participant is approved by Noord on the same conditions as apply to an ordinary booking.

6.2 Corporate bookings

6.2.1 For corporate bookings, the booking is binding on payment of the invoice. No right of withdrawal or rebooking applies. All costs are final and non-refundable.

6.3 Cancelled Retreats

6.3.1 Noord reserves the right to cancel a Retreat for reasons including, but not limited to, force majeure, illness among staff, decisions of public authorities, an insufficient number of participants, or other circumstances meaning that the Retreat cannot reasonably be carried out as planned. 6.3.2 If a Retreat is cancelled, the Participant is offered in the first instance the opportunity to rebook free of charge to another equivalent Retreat. If such a rebooking is not possible or not wanted, the fee paid is refunded in full. No further compensation is payable. Noord is not responsible for costs incurred by participants for travel, accommodation outside the Retreat or other ancillary costs.

Questions about a cancellation, rebooking or transfer: hello@noorddarkness.com